TERMS
& CONDITIONS
TERMS AND CONDITIONS Once
the Operators, as detailed in Clause 14 below, (hereinafter referred to as “the
Operator”), confirm your booking, a contract is made between you and the
Operator under the terms and conditions set out below. Your statutory rights
are not affected. In a booking with more than one passenger the ‘lead
passenger’ will be deemed to have accepted the terms and conditions on behalf
of all passengers within the booking. The ‘lead passenger’ is the passenger who
makes the booking on behalf of all passengers in a multi-passenger booking and
is named in the ‘lead passenger’ field within the booking. Within these Booking
Conditions, “you” and “your” means all persons named on the booking (including
anyone who is added at a later date).
1. BOOKING
/ ACCEPTANCE
1.1 The Operator accepts a
booking on the understanding that a deposit or full payment has been collected
and held either by the Operator directly or by an authorised Travel Agent on
the Operator’s behalf. Bookings made via the Operators’ own websites are considered
as made with the Operator directly.
1.2 On confirmation of your
booking, subject to availability and at the Operator’s discretion, the Operator
will reserve your place(s) on your selected product(s) “tour(s)”. It is your
(or on bookings involving more than one person, the lead passenger’s)
responsibility, as the customer, to check the accuracy of your booking
including your travel dates. A contract is only made between you and the
Operator upon your booking being confirmed and accepted through written
communication thereof to either you or your authorised Travel Agent
(hereinafter referred to as “confirmation”).
1.3 On confirmation of your
booking, a Booking Statement confirming ‘Full Payment’ and an e-ticket will be
sent to either you or your Travel Agent for fully paid bookings. A Booking
Statement indicating the amount paid and an e-ticket will be sent, for bookings
where only a deposit or lesser amount has been paid.
1.4 In order to reserve your
tour: 1.4a) Tours costing 200 GBP / 300 EUR / 400 USD / 400 CAD / 400 AUD / 400
NZD / 2000 ZAR or less: full payment must be made at time of booking. 1.4b)
Tours costing more than 200 GBP / 300 EUR / 400 USD / 400 CAD / 400 AUD / 400
NZD / 2000 ZAR: a non-refundable deposit of 50 GBP / 75 EUR / 100 USD / 100 CAD
/ 200 AUD / 200 NZD / 1000 ZAR, per person per tour is required, but if the
booking is made within 45 days of the nominated departure date the full amount
payable must be made at the time of booking. This payment is in addition to any
deposit required by your Travel Agent. The deposit is accepted as a first
instalment of the total tour price by the Operator only once the booking has
been confirmed in writing by the Operator or your travel agent. 1.4c) The
outstanding balance of the tour price must be paid by no later than 45 days
prior to the scheduled, nominated or confirmed tour departure date or the
payment date specified in any promotion, which shall be by the due date stated
on the confirmation issued to you. Whilst every endeavour will be made to remind
you of the payment due dates, it is your responsibility to make this payment in
full by the due date. If payment is not made to the Operator or to your
authorised Travel Agent (for Agent bookings) by the due date, the Operator will
assume that you have cancelled your tour and cancellation charges in accordance
with clause 3 below will be levied by the Operator 1.4d) Booking Statements
confirming ‘Full Payment’ will not be issued until full payment has been
received by the Operator or authorised Travel Agent. Deposit option is not
available on Haggis Up Helly Aa Viking Fire Festival where full payment is
required at time of booking.
1.5 In the case of bookings made
within 45 days of tour departure, the full cost of the tour will be payable
immediately at time of booking.
1.6 The Operator reserves the
right to cancel the booking and apply cancellation charges should full payment
not be received within the above specified periods.
1.7 Haggis and Shamrocker
Adventures only - If you wish to book to travel at student prices, you must
have an ISIC, ITC or ISE student ID card or a Student Flights ID Card, valid at
time of and for the duration of your travels with the Operator. Photocopies or
confirmations of purchase will not be accepted.
1.8 Asia Unlimited Pass – this
pass permits travel on every Busabout Asia trip Itinerary once within a 3 month
period after the nominated start date on booking. You must confirm your
individual trip departure dates within this pass a minimum of 45 days prior to
departure.
2. TRAVELLING
2.1 The Operator’s e-tickets /
Booking Statements confirming ‘Full Payment’ are not transferable. Your
e-ticket / Booking Statement indicating that full payment has been made must be
produced at any time at the Operator’s request. You will also be required to
produce your valid passport, and (for Haggis and Shamrocker Adventures) the
valid student ID card used when booking for travel at student prices (see
section 1.7 and 5.13), each time you travel. A valid passport is required as
proof of identification for all tours.
2.2 With the exception of
Busabout, which has a maximum combined baggage weight limit of 20kg, baggage is
restricted to one reasonable sized suitcase or backpack and one small carry-on
bag per passenger (maximum combined weight 15kg). Carry-on bags must not weigh
more than 10kg. Baggage in excess of these limits may not be carried.
2.3 It is your responsibility to
check-in with the Operator not less than 15 minutes prior to the specified
departure time. The Operator will not be liable for any service that departs or
returns later than its specified time, even if as a result you miss a
connecting service. The Operator will use its best efforts to ensure that
departure and return times are met.
3. CANCELLATION
& CHANGES
3.1 Cancellation of your booking
must be in writing to either the Operator (for direct or website bookings) or
the authorised Agent through which your booking was made. If your booking was
made through an authorised Agent, all amendments and cancellations must be made
directly through the Agent and not with the Operator (the Agent may also levy
cancellation charges in addition to those noted below - please check with the
Agent at time of booking). When written notification has been received by the
Operator, a fee will be levied to cover the costs incurred. The amount of the
cancellation fee will be dependent on the number of days prior to the departure
date of the tour (not including the day of departure or the day of
notification).
3.2 Flexi-Deposit: If
you need to cancel for whatever reason, where written confirmation is received
from you or your authorised Agent with minimum 45 days notice prior to your
confirmed or nominated departure date, your deposit value will remain secure
with the Operator or the authorised agent (as originally booked) until you are
ready to use it against a trip of the same or greater total value than that
originally purchased. One deposit amount can be credited per trip. Deposits
cannot be combined or applied to existing bookings. No refund of the deposit
will be applicable. Where the new trip departure is within the 2019 operating
season (defined as the period covering all scheduled departures within this
brochure), this must be confirmed in writing to the Operator minimum 45 days
prior to the new departure date. One date change per person per tour is
permitted without incurring an administration fee from the Operator. Any
additional date and / or tour changes will incur an administration fee of 25
GBP / 30 EUR / 45 USD / 45 CAD / 45 AUD / 45 NZD / 400 ZAR per person per tour.
For travel during the 2020 operating season the new departure date must be
confirmed by 31st December 2019 and will be subject to the confirmed
brochure prices and booking terms and conditions of the 2020 Operating season.
It is your responsibility to notify the Operator in writing of your new
nominated departure date. If the Operator has not received
notification prior to the minimum notice period given the Operator will assume
that you have cancelled your tour, you no longer wish to travel and your
deposit will be forfeited. All changes are subject to availability.
Flexi-Deposit option is not available on Haggis Up Helly Aa Viking Fire
Festival.
3.3 Cancellation of individual
passengers from a multiple booking where a group discount applies (e.g. ‘Mates’
Rates’ discount) will mean that the discount applied at the time of booking
will be forfeited, due to the qualifying criteria no longer being met. If the
cancellation results in the qualifying criteria no longer being met, then the
total price payable for the remaining passengers on the booking will be
adjusted, and any forfeited discount will be reclaimed through deduction in
calculating any refund due to the cancelling passengers.
The following cancellation
policies apply: BUSABOUT HOP-ON HOP-OFF – PLEASE SEE PARAGRAPH 4 BUSABOUT
ADVENTURES, FESTIVALS & EVENTS, HAGGIS ADVENTURES & SHAMROCKER ADVENTURES:
The below cancellation
fees are levied from periods of notice given prior to confirmed / nominated
departure date as a % of the total trip fare.
|
Product
|
Cancellations outside
45 days
|
Cancellations from 45
days until full fee threshold
|
Full fee threshold
|
|
Busabout Hop on Hop
off Passes (Europe / USA) and extra stops
|
Flex-Deposit (3.2)
|
45-14 full days prior
to departure –
25% fee
|
14 days or less -
100% fee
|
|
Busabout Adventures
(3.4), Haggis & Shamrocker Adventures, Highland Explorer Tours Standard
trips
|
|
Busabout, Haggis
& Shamrocker, Highland Explorer Tours - Festivals and Events (3.6)
|
45-22 full days prior
to departure –
50% fee
|
22 days or less -
100% fee
|
|
Haggis Get Active
Adventures
|
45-28 full days prior
to departure –
50% fee
|
28 days or less -
100% fee
|
3.3a) Upgrades and Add Ons do not
qualify for a deposit payment and attract a 0% fee if cancelled with their
connected product outside 45 days. This does not apply to Hop-on Hop-off
pre-purchased accommodation packages that are non-refundable.
3.3b) For trips that do not
qualify for a deposit option when booked more than 45 days prior to the
confirmed / nominated departure date, any cancellation outside 45 days will
levy the same fee as per cancellations from 45 days until the full fee
threshold.
3.3c) Haggis Passion Projects
(Braw Day Oot, Natural Highs, Highland Charge) – special terms and conditions
apply. See Operator’s website for full terms and conditions.
3.4 Busabout Adventures include
the following trips: Iberian Adventures, Italian Adventure, Ibiza Blast,
Croatia Sailing (Island Hopper & One-Way Sail), Balkan Sail, Croatia
Adventure, Greek Island Flexi-Hopper, Greek Island Hopper, Ultimate Greek
Adventure, Greek Odyssey, Morocco Adventures, Turkey Sail, Turkey Adventures,
Scandinavia and Baltic Adventures, Balkan Adventures, Eastern Adventures,
Busabout Winter Adventures (Ultimate, Eastern, Southern and Northern), Small
Group Adventures (Roman Footprints, La Dolce Vita, Northern Highlights, Eastern
Wanderer, West Way, Hidden Gems, Road to Paris), All Asia Adventures, all USA
& Canada Adventures and all associated tour add-ons.
3.5 Greek Island Flexi-Hopper: No
itinerary changes are permitted within 15 full days of departure date.
3.6 Festivals & Events
include Oktoberfest (Camping and Hostel trips), La Tomatina (Hotel and Daytrips),
Sziget Festival, Ultra Hostel, Lollapalooza Festival, Kings Day, Halloween
Trek, Busabout Festive Treks (Eastern and Alpine), Rise Festival Ski, New
Year’s Ski Adventure, Shamrocker St Patrick’s Day, Haggis Christmas, Hogmanay
and Up Helly Aa Viking Fire Festival trips, and all associated tour add-ons.
3.7 Private Group / Bespoke Tour
- specific cancellation fees apply to each Tour, the Operator will inform you
of these prior to payment. A non-refundable deposit will be required at time of
booking to cover any accommodation, third party supplier, meal and attraction
costs. Where bookings include entrance fees to attractions, accommodation,
involve accommodation upgrades or specific accommodation requests any
cancellation fees incurred by the Operator will be passed on to you in addition
to the standard Private Group / Group Tours refund policy.
3.8 For Tours where no
accommodation is included in the price and the relevant ‘pay now’ option is not
selected, an allocation of beds is taken by the Operator on behalf of
customers. In these circumstances accommodation is payable directly to the
local accommodation provider on arrival. For requests beyond this standard
accommodation, including upgrades to private rooms or other special
accommodation requirements, a non-refundable deposit may be taken when the
upgrade is confirmed.
3.9 Any changes of departure date
or tour within 45 days of departure but prior to the full fee threshold (as
defined in clause 3) will incur an administration fee of 25 GBP / 30 EUR / 45
USD / 45 CAD / 45 AUD / 45 NZD / 400 ZAR, per person per tour, subject to
availability and charges in lieu of clauses 3.10 or 3.11 where the new
departure date / tour must be immediately nominated. These changes may result
in the loss of any special discounts applied to the originally booked Tours and
are in addition to any fees that may be levied by your Travel Agent.
3.10 Tour changes to one of a
lower value or seasonality will result in the loss of any special discounts
applied to the originally booked tour and will be subject to an administration
fee equivalent to the cancellation fee on the original Tour booked.
3.11 Tour changes to one of
higher value or seasonality will require the difference in price to be paid.
This may also result in the loss of any special discounts applied to the
originally booked Tours.
3.12 If the reason for your
cancellation is covered under your insurance policy, you may be able to make a
claim under that policy.
3.13 a) Name changes are
permitted on Busabout Hop On Hop Off passes and Busabout Adventure Tours
provided a minimum 30 day notice period from the nominated departure date is
given in writing with full passenger details, and will incur an administration
fee of 20 GBP / 25 EUR / 40 USD / 40 CAD / 40 AUD / 40 NZD / 250 ZAR per person
per tour. 3.13 b) Within 30 days of the nominated departure date no name
changes are permitted. 3.13 c) No Name changes are permitted on Festival Tours.
3.14 – Asia Unlimited Pass – Any
date changes of individual trips within the Asia Unlimited pass are permitted
until 15 days from departure of the individual trip in question at an
administration fee of 25 GBP / 30 EUR / 45 USD / 45 CAD / 45 AUD / 45 NZD / 400
ZAR per person per tour, subject to availability. No date changes are permitted
within 15 days of each individual trip. Date changes are only permitted to
departure dates within 3 months of the nominated pass start date. For any full
cancellation, name change or change to the nominated start date of the Asia
Unlimited Pass, the pass is considered 1 product with conditions outlined
within clause 3. No refunds are permitted based on incomplete use of the pass.
3.15 If you have purchased
Busabout Gold Seal Protection (South Africa) you may be entitled to a further
refund in the event of cancellation. Restrictions may apply – see Busabout.com
for full terms and conditions.
4. BUSABOUT
HOP-ON HOP-OFF PASSES – SPECIFIC CONDITIONS
4.1 A ‘network’ is defined as a
regularly repeating and continuous sequence of travel services between a pre-set
group of destinations or stops. A ‘sector’ is defined as any travel between two
stops on a network in one coach day, a ‘coach day’ is made up of one or more
sectors. A pre-set number of stops are grouped together to form a ‘pass’ on a
given network. A ‘Pass’ is defined as a collection of stops anywhere on a given
network, which can be either a ‘Stop Pass’ which allows a pre-determined number
of ‘coach days’ to be booked anywhere on a given network for travel on any
dates within the 2019 operating season, or a ‘Timed Pass’ which allows for
‘coach days’ to be booked for travel dates within a limited and pre-determined
continuous period of time anywhere on a given network, or an ‘Unlimited Pass’
which allows an unlimited number of ‘coach days’ to be booked anywhere on a
given network for travel on any dates within the 2019 operating season. The
available pass types will vary depending on the sales and / or operating
region.
4.2 Your first date of travel
must be nominated and confirmed at the time of purchase.
4.3 Departure dates for the
Pass(es) can be changed at no charge up to 14 days prior to the confirmed first
date of departure, subject to availability.
4.4 Confirmed seat reservations
can be made for any sector at the time of booking or at any time up until 24
hours prior to each scheduled departure date, subject to availability. Sector
bookings may be changed without charge, subject to availability.
4.5 Individual sectors may only
be travelled once on a confirmed seat reservation basis, if you wish to travel
a particular sector more than once this can only be done on a standby basis.
4.6 It is strongly recommended
that you book your sectors as far in advance as possible to ensure seat
availability on your desired travel plan. The Operator cannot be held
responsible if particular sectors are not available because coaches are already
fully booked.
4.7 If you do not wish to travel
any pre-booked sectors you must cancel them at least 24 hours in advance. If
you fail to do so you will only be allowed to travel that same sector at a
later date on a ‘standby’ basis. ‘Standby basis’ means that all pre-booked
passengers on the said sector take priority on seating. Only if there is a
spare seat on the coach available, may it be offered to you.
4.8 Travel must take place within
the 2019 operating periods as stated.
4.9 The Busabout e-ticket /
Booking Statement confirming ‘Full Payment’ must be presented to the Busabout
Representative on your first day of departure. The Operator may not allow you
to travel if you do not have a valid Booking Statement confirming ‘Full
Payment’ and your valid passport.
4.10 Please check you have the
correct e-ticket/ tickets, as mistakes cannot be rectified later.
4.11 For packages without
accommodation included, you are responsible for making all accommodation
arrangements – Booking a “Hop-on Hop-off” pass will allow you access to
“MyTrip”, the Operator’s online planning tool, through a unique client
reference number provided by the Operator using which you are able to book your
coach sectors and accommodation within the My Trip itinerary planner. All
accommodation reservations made within the MyTrip itinerary planner are
considered a direct agreement between yourself and the accommodation service
provider as per clause 12.5 bound by their terms and conditions. This does not
apply to Hop-on Hop-off pre-purchased accommodation packages which include
accommodation for all dates within the initially confirmed and quoted
itinerary. This will be arranged and confirmed by the Operator directly within
7 days of final payment confirmation of your pass. You must present the
accommodation confirmation to the property on check in. Local city taxes may be
due on arrival.
4.12 BedCred: The Operator will
offer a Product Credit up to the value of 5% of the total accommodation
bookings made at Busabout 2019 Europe Hop-on Hop-off preferred partner pick up
and drop off point accommodations and using MyTrip. This credit may be only
applied to new trip bookings with the Operator for travel during the 2020 season.
This product credit has no monetary value. This product can only be redeemed
once, credited to the booking passenger or gifted to a friend on completion of
the 2019 operating season. The Operator will endeavor to advise all passengers
by email of the 2019 BedCred accrued on completion of the 2019 operating
season.
5. YOUR
RESPONSIBILITIES
5.1 The tour/tour products
offered are forms of transportation. For this reason the Operators’
representatives cannot offer constant special attention or assistance should
you have any physical disability requiring such attention.
5.2 The programs in this brochure
have been designed for passengers aged 18 years and over with the style and
operation specifically designed for young independent travellers. This fact
should be recognised when you book. Passengers are primarily in the 18-45 year
age group.
5.3 Passengers must be aged 18
years or over on date of travel commencing. The Operator may, at its absolute
discretion, and in exceptional circumstances, give confirmation of acceptance
of a person outside this age restriction, provided that they are accompanied by
a responsible person of 18 years or over. There is no upper age restriction.
5.4 PASSENGERS WITH DISABILITIES
are welcome on trips, provided that they are accompanied by a companion capable
and in agreement of providing all necessary assistance and do not require
special assistance from the Operator’s personnel. The Operator will not be
responsible for the failure of this person to provide these services. Any medical
or physical condition requiring third party attention or treatment must be
advised in writing to our Reservations Team at the time the booking is made. It
is your responsibility to see to it that your letter is acknowledged with the
booking confirmation. The Operator cannot guarantee travel in the absence of
such an acknowledgement. Similarly, if you wish to make a special request about
any matter concerning your travel or accommodation you must do so at the time
of booking. Again, it is your responsibility to produce an acknowledgement from
our Reservations Team at the time of travel. We will try to pass on any
reasonable requests to the relevant suppliers but we cannot guarantee that your
requests will be met. The fact that a special request has been noted on your
confirmation invoice or on any other acknowledgement is not confirmation that
the request will be met. Failure to meet any special requests will not be a
breach of contract on the part of the Operator unless the request has been
specifically acknowledged and confirmed as accepted by our Reservations Team.
The Operator reserves the right to refuse to carry anyone if it is felt that
the individual cannot cope with the requirements of the tour and who may
require services and facilities that the Operator cannot guarantee will be
available. The nature of the tours means that not every type of disability can
be accommodated despite reasonable endeavours of the Operator. Most tours
involve getting on and off coaches, trains, boats or ferries, sitting for long
periods on coaches without toilet facilities, walking and other physical
activities which may involve steps and stairs at sightseeing stops, visitor
attractions and accommodation units. Coaches are not adapted to carry
wheelchairs and do not have ramps, lifts or low floor access. Collapsible
wheelchairs can generally be carried in the luggage hold but you must check in
advance with our Reservations Team to ensure that this is the case for your
tour. The Operator cannot carry any motorised wheelchairs under any
circumstances. You agree not to hold the Operator responsible for any decision
made by them or by any service provider to refuse to carry you, provide any
facilities or accommodation to you, or to provide any service to you in the
absence of written acknowledgement and acceptance of your special request or of
your disability from our Reservations Team. Please note that 100% cancellation
charges would apply in these circumstances.
5.5 It is your responsibility to
have a valid passport and all necessary visas / visa waivers, permits and
certificates on your person for your selected itinerary, to have all necessary
vaccinations and to comply with applicable laws. Schengen Visas – it is your
responsibility to have your passport stamped on entry to the European Union.
The Operator will not allow you to travel if you do not have a valid visa for
your destination. The Operator will not allow you to travel without a valid
passport
5.6 You agree to comply with the
authority of the Operator’s representative and the laws and regulations of the
countries visited, including customs and foreign exchange restrictions. If you
do not do so, you may, at the discretion of the Operator’s representative, be
asked to leave the tour. No refunds will be issued in such circumstances.
5.7 You agree that the Operators’
representatives may take photographs and video recordings of you while you are
a passenger. These may be used in the Operator’s brochures and/or advertising
and publicity material (including social media) without obtaining any further
consent or payment in respect of such photographs and/or films.
5.8 You agree that the Operator
may use any text written in comments books, recorded in customer surveys or
input to online forums, in brochures, websites and/or advertising and publicity
material without obtaining any further consent or payment in respect of
comments.
5.9 There may be times when the
Operator’s personnel and/or representatives have to make a decision in the
interests of safety. It is a condition of booking that you comply with the
authority and decisions of the appointed representative of the Operator. If you
do not comply with the said representative or are not compatible with the general
enjoyment and well-being of members of the tour, the Operator reserves the
right to refuse to allow you to continue the tour. In such a case the Operator
will not be liable for any refund, compensation or any additional costs
incurred by you. The Operator cannot accept liability for the behaviour of
others on your tour nor if any facilities are curtailed as a result of their
actions.
5.10 The Operators do not
tolerate any form of abuse, verbal or otherwise, of its personnel. Any person
abusing or threatening the Operator’s personnel or associated representatives
will automatically forfeit their right to onward travel and any associated
refund.
5.11 You are responsible for
looking after your personal belongings whilst travelling. The Operator cannot
be held responsible for any personal belongings left behind or damaged on any
tour irrespective of the circumstances.
5.12 It is the responsibility of
the individual passenger and authorised Travel Agent on the passenger’s behalf,
to check the accuracy of dates booked upon receipt of their Booking Statement
confirming ‘Full Payment’.
5.13 If you paid a Student price
on booking (Haggis and Shamrocker Adventures only), you will be required to
prove this entitlement at check-in for each departure by exhibiting a valid
ISIC, ISE or ITIC student card or Student Flights ID Card. Should you not be
able to do this, you will be charged the difference between the full tour price
and the student discounted price in addition to an administration fee of 25 GBP
/ 30 EUR / 45 USD.
5.14 The Haggis Get Active
Adventures involve strenuous outdoor activities and therefore require a good
level of physical fitness.
5.15 The Operator has a zero
tolerance policy on possession of illegal drugs or substances. Any passenger
deemed to have breached this condition by the Operator will automatically
forfeit their right to onward travel and any associated refund.
5.16 By booking a trip that
includes Multi-share accommodation, you acknowledge that the Operator and / or
its representatives is unable to confirm same gender room allocation.
6. LOCAL TOURS & EXCURSIONS
6.1 You may have the opportunity
to purchase local tours or excursions from the Guides / On-Board
Guides/Check-in Staff. These local tours and excursions are run by local
Operators and you will be subject to their terms and conditions.
6.2 Local tours and excursions
purchased via Guides/On-Board Guides/Check in Staff are nonrefundable. It is
your responsibility to meet the tour at the designated departure point and
time. Travel on local tours and excursions will only be permitted on
presentation of the official Guides/On-Board Guides/ Check in Staff issued
voucher to the named local Operator.
6.3 Local tour and Excursion
vouchers that are lost or stolen cannot be replaced.
7. INSURANCE
7.1 There is no travel insurance
cover included in the price of any pass(es), ticket, tour, trip or product
represented in this brochure.
7.2 The Operator requires that
you take out comprehensive insurance cover for cancellation, medical expenses,
personal accident, personal baggage, money and public liability before you
travel. You may also wish to indemnify the Operator against all third-party
claims, actions, damages and remedies that may be brought against the Operator
in respect of your travel needs/requirements. The Operator may require you to
provide details of your insurance as a condition of travel.
8. CHANGES BY THE OPERATOR
8.1 Prices of our 2019 trips are
based on costs and exchange rates in August 2018. Should these costs change it
may be necessary to make a surcharge on the price of your tour. Should the
total tour price increase by more than 10% you will have the right to cancel
within 7 days of notification without penalty.
8.2 No surcharge in respect of
costs or currency fluctuations will be made once payment of the deposit for
your tour has been received. This guarantee excludes fuel surcharges and does
not apply to any taxes, charges or levies imposed by any Government or their
Agencies. In exchange for these guarantees, no refund will be made if costs are
reduced. The surcharge will only be made where the increase in cost will affect
the price of the tour by more than 2%.
8.3 The Operator reserves the
right to vary, modify or cancel any itinerary, either part or wholly. If this
is necessary, they will substitute alternative arrangements of comparable
value, or at the Operator’s discretion provide a full or partial refund.
8.4 If access to any country or
area is prohibited for reasons of force majeure (i.e. circumstances such as
political unrest, war or threat of war, riots, civil strife, closure of
airports or ports, industrial disputes, terrorist activity, natural and nuclear
disasters, fire, epidemic or health risk, Acts of God, adverse weather
conditions or other similar events beyond the Operator’s control) the Operator
reserves the right to amend or alter the product, or fully or partially
withdraw the program. If the Operator cannot offer suitable substitute
services, you will be entitled to a refund (less reasonable expenses incurred
by the Operator in respect of your booking). The amount of the refund will be
calculated pro-rata based on used portion of the tour.
8.5 The Operator reserves the
right to alter or substitute the type of vehicle mentioned in the brochure or
websites.
9. WEATHER CONDITIONS Under
no circumstances can the Operators be held responsible for any delay, deviation
or cancellation due to weather conditions, nor can any tour be cancelled or
amended by you at any time on the basis of weather conditions.
10. NO SMOKING POLICY The
Operators operate a No Smoking Policy on all their vehicles and properties.
11. DISPUTE PROCEDURES
11.1 If you have a complaint in
respect of any Operator, you should inform the Operator’s Representative at the
time. Any complaint that cannot be resolved by the Operator’s Representative
should be submitted in writing within 60 days of the incident to The Customer
Services Manager, Busabout, Haggis, Shamrocker, Travel House, Rue Du Manoir,
St. Peter Port, Guernsey, GY1 2JH, Channel Islands so that your complaint can
be passed to and then investigated by the Operator. The Operators will not
consider complaints after the 60 day period from the end date of your tour.
11.2 This Agreement is deemed to
be entered into in the States of Guernsey and all matters arising in respect
hereof shall be subject to the laws of the States of Guernsey unless the
Operator agrees otherwise in writing. The exclusive venue for any
action concerning the interpretation, enforcement, or breach of any term,
obligation, or duty as contained or related to these Terms and Conditions or
any grievance relating to the tour shall be solely in the Courts of the States
of Guernsey. This Agreement shall be construed according to the internal laws
of the States of Guernsey and the United Kingdom or Great Britain and Northern
Ireland applicable therein without regard to conflicts of law principles.
11.3 If any provision of this
contract is held invalid or unenforceable by any court of competent
jurisdiction, that provision shall be deemed to be re-written to give effect to
the same purpose within the permitted limits of the law. The validity and
enforceability of the other provisions shall not be affected.
11.4 If you are unsuccessful in
any legal action instituted against the Operator, you agree to pay all of the
Operator’s costs associated to any such legal action, including but not limited
to attorney / client costs. In any legal action, arbitration, or other
proceeding to enforce, interpret or construe the terms of this Agreement, or
concerning any grievance relating to the tour, the prevailing party shall be
entitled to recover its actual reasonable legal fees, costs and expenses.
12. CONTRACTING PARTIES
12.1 The booking conditions
detailed herein contain the entire contract between you and the Operator. No
representation, term, warranty or condition can be expressed or implied by
reference to any other writing, advertisement or conversation. This contract
may only be varied by a duly authorised officer or Director of the Operator in
writing.
12.2 Your contract is with the
Operator. At any time, and at the Operator’s complete discretion, the Operator
may nominate to you in writing any other company or person to have the benefit
of some or all of those provisions of this contract, which the Operator may
then specify, as if you had agreed the provisions concerned directly with that
company or person in the first place as well as agreeing them with the
Operator. The Operator may at its complete discretion assign all or any rights
and liabilities arising under or by virtue of this or any other contract with
you.
12.3 All bookings with other
Operators and service providers are subject to their terms and conditions and
limitations of liability. Please note that some of these limit or exclude
liability in respect of death, personal injury, delay and loss or damage to
baggage. Whilst the Operator cannot accept any responsibility for any loss as a
result of such actions or as a result of any act or omission of any such third
parties, the Operator will give reasonable assistance in helping to resolve any
reasonable dispute.
12.4 In any legal action,
arbitration, or other proceeding to enforce, interpret or construe the terms of
this Agreement, or concerning any grievance relating to the tour, the
prevailing party shall be entitled to recover actual reasonable attorneys’
fees, costs and expenses.
12.5 Many accommodation
arrangements referred to in this brochure are provided independently and
directly by third party providers (unless stated otherwise). Any such contracts
undertaken are made directly between you and the third party accommodation
provider. They are subject to the terms and conditions, and limitations of
liability, imposed by the individual accommodation provider. All such
arrangements are made independently of the Operator, regardless of any help and
assistance, which the Operator may provide in securing such arrangements.
12.6 Please note that no airline
or carrier depicted or recommended in this brochure by virtue of their
endorsement of this brochure represents themselves either as contracting with
any legal relationship with any such purchaser.
12.7 Every effort is made to
ensure brochure accuracy at the time of going to print, however the Operator
cannot be held responsible for printing and typographical errors, or errors
arising from unforeseen circumstances.
13. VALIDITY The
programs, products and tours advertised in this brochure are valid from the
operating season pertaining to each Operator as specified in this brochure and
the Operator’s website, unless stated to the contrary. These Terms and
Conditions supersede all previous Terms and Conditions issued and are valid for
all reservations made on or after 1 September 2018, until replaced.
14. OPERATING COMPANIES
14.1a) The Busabout Hop-on Hop-off,
Busabout Adventures and Busabout Festivals services advertised in this brochure
are operated by Busabout Operations Ltd, The Travel House, Rue Du Manoir, St.
Peter Port, Guernsey, GY1 2JH, Channel Islands. Please note that Busabout
utilises ground handlers to assist with the operation of some products which
include the below:
14.1b) The local operator of the
Croatia Sailing (Island Hopper & One-Way Sail) and Adventure programs
featured in this brochure is Katarina Line d.o.o., Vjekoslava
Spinčića 13, 51410 Opatija, Croatia. Additional Terms and Conditions
of the local operator may apply (details on request).
14.1c) The local operator of the
Turkey Sail program featured in this brochure is V-GO Yachting & Travel,
Iskele Meydani Dedeoglu Otel Alti no1, 48300 Fethiye, Turkey. Additional Terms
and Conditions of the local operator may apply (details on request).
14.1d) The local operator of the
Turkey Adventure programs featured in this brochure is Fez Travel Istanbul,
Hocapasa Mah, Tayahatun Sok, Sukran Han No: 3, Kat:3, Sirkeci, Istanbul,
Turkey, 34112. Additional Terms and Conditions of the local operator may apply
(details on request).
14.1e) The Ferry Operator used on
the Scandi-Baltic Adventures is Tallink Silja Oy, Keilaranta 9, 01250 Espoo,
Finland. All travel is also subject to their Terms & Conditions (details on
request).
14.1f) The Ground Handling Agency
used on our Greek Island Hopper and Greek Island Flexi-Hopper is Siva Travel
Services, 7 Ravine Street, 115 21, Athens, Greece. Additional Terms and
Conditions of the local operator may apply (details on request).
14.1g) The local Operator of
Above & Below Ski Adventure and Rise Festival Ski Adventure is Wasteland
Ski Limited whose registered office is East House 109, South Worple Way, London
SW148TN, UK. Additional Terms and Conditions of the local operator may apply
(details on request).
14.1h) The local Operator of the
Morocco Adventures programs featured in this brochure is Nomadic Expeditions
Ltd, Unit 3, 24 Barkham Ride, Finchampstead, Wokingham, Berkshire, RG40 4EU,
UK. Additional Terms and Conditions of the local operator may apply (details on
request).
14.1i) The local Ground handler
for the Southern Thailand Adventure and all Thai Islands Operations is
Dielthelm Travel (Thailand) Limited, 12`' Floor, Klan Gwan II Bldg. 140/1
Wireless Rd, Bangkok, 10330, Thailand. Additional Terms and Conditions of the
local operator may apply (details on request).
14.1j) The local Ground Handler
for all Cambodia, Laos, Vietnam and Northern Thailand operations is TOI
International Limited, whose principal office is 33 Le Trung Nghia,
Ward 12, Tan Binh District, HCMC, Vietnam. Additional Terms and
Conditions of the local operator may apply (details on request).
14.1k) The local Operator for The
West Coast Hop-on Hop-off Passes, West to East Roadtrip, Wild West & City
Lights, Southern Blues Adventure, East to West Roadtrip, Southeast Trail, Big
Easy to LA, California Adventure, LA to the Strip and Sin City to Hollywood
Contiki US Holdings Inc, 801 East Katella Avenue, Anaheim, CA 92805, USA. Additional
Terms and Conditions of the local operator may apply (details on request).
14.1l) The local Ground Handler
for The Canada Rockies Adventure and Western National Parks Adventure is
GO TREK USA LLC, DBA Bindlestiff Tours, 4952 South Rainbow Blvd # 161, La
Vegas, NV 89118, USA. Additional Terms and Conditions of the local
operator may apply (details on request).
14.2a) HAGGIS Adventures and
Highland Explorer Tours are operated by Radical Travel Group Limited, Registered
in Scotland No. 136334
14.2b) HAGGIS Get Active
Adventures are operated by Active Outdoor Pursuits Limited. Their terms and
conditions apply (available on request).
14.3 Shamrocker Adventures are operated by Shamrocker Adventures Limited.
(Registered in Ireland 281604).
15. DATA PROTECTION STATEMENT
Please be assured that we have
measures in place to protect the personal booking information held by us. This
information will be passed on to the principal and to the relevant suppliers of
your travel arrangements. The information may also be provided to public
authorities such as customs or immigration if required by them, or as required
by law. Certain information may also be passed on to security or credit
checking companies. We will only pass your information on to persons
responsible for your travel arrangements. This applies to any sensitive
information that you give to us such as details of any disabilities, or
dietary/religious requirements. (If we cannot pass this information to the
relevant suppliers we will be unable to provide your booking. In making this
booking, you consent to this information being passed on to the relevant
persons). Where the data might be passed on for marketing purposes, you have
the right to opt out of future marketing. You also have a right of access to
data held which can be obtained by writing to Busabout Operations Limited,
Travel House, Rue du Manoir, St Peter Port, Guernsey, Channel Islands, GY1 2JH.
Further detail and our full Privacy Policy can be found on our website. Please
see Busabout.com.